Terms & Conditions
Terms and Conditions
"Precision Imaging Limited is VAT registered in the UK and all prices include VAT at the current rate unless otherwise stated. You will receive a VAT receipt with your purchase. Prices do not include delivery unless otherwise stated. Delivery charges may vary according to the value, volume or weight of products ordered and the destination country they are being shipped to. Charges will be made clear at checkout before your order is finalised and any payment is taken.
Published prices, specifications and services are subject to change without notice. Changes in price do not affect orders already placed for which payment has already been taken. If there is any increase in the price of a product or change of specification, you will be contacted and given the opportunity to cancel your order.
All products are sold subject to availability. If you are paying by credit card, your card will not be billed until we ship the goods. If you are paying by cheque or some other means, goods will not be dispatched until funds have been deposited into our account and cleared (we normally allow 5 working days for this).
We reserve the right to refuse or cancel any products/services ordered where the item has been unintentionally listed at an incorrect price or where we are unable to obtain further supplies of that item from our vendors.
Precision Imaging and its representatives do not warrant the suitability of goods for a particular purpose; therefore it is imperative that you check the product specifications before ordering.
Goods are not sold on a trial basis. Under distance selling regulations all customers have a period of 7 working days, beginning the day after receipt of goods, within which they are entitled to cancel an order and return the item(s) for a full refund. Goods must be returned unused and in their original packaging.
To comply with certain manufacturers’ agreements and government regulations, Precision Imaging Limited reserves the right to refuse to export certain products from the United Kingdom to some countries.
Claims for damage and shortages should be made as soon as possible following receipt of goods and within a reasonable period of time. Precision Imaging Limited is not responsible for ensuring safe delivery of a returned item.
These terms and conditions do not affect your statutory rights as a consumer.
Precision Imaging Limited acknowledges all manufacturers’ trademarks and service marks used throughout this website.
Errors and omissions excepted."
Who collects my data?
Precision Imaging collects data from its business and retail customers to support communication about quotes, orders and -if applicable- deliveries. We collect data from members of the public who expresses an interest in Precision Imaging through active consent via newsletter subscription.
What data is being collected and why?
We collect limited basic information, such as name and email address to contact you about information related to your order. We use email addresses from recipients who have signed up to our newsletter. We collect addresses from trade customers who wish to have a credit account with us, which is safely stored on our password protected Sage system. We briefly hold on to addresses of customers who require their orders to be send, after which the addresses are deleted of our system.
Art work and files: When you transfer digital files to us, or when we make digital scans upon your request, we store these for you in a ‘retail’ or ‘trade’ folder to make it easier for you to order again. At no point will we use your digital files for any other purpose than to process your order, nor will we share your files with third parties. You can ask us at any point to delete your files from our systems. We appreciate your privacy when you send us files with sensitive information and structurally delete any of such files from our systems within a calendar month. However, if we assess that your files, art work or photography are unlawful for any reason we hold the rights not to process your order.
Communicating with us: When you email us we use ‘Outlook’ on secured password protected devices to communicate with you. We use social media platforms like Facebook, Twitter and Instagram and messages send to us through these platforms are subject to the policies of those companies.
We will not share your personal data with any third parties.
How long will your data be used?
We will keep your data during the time you are a recent or regular customer, or as long as you continue to choose to receive our newsletter. We will delete any emails from you within 48 hours after finishing your order.
What rights do you have?
You have the right to contact us through firstname.lastname@example.org to find out from us which information we have stored about you. We will respond within a month of your request. You have the right to have your data removed or changed. In addition to this, you have the right to change or remove your data through Magento and Mailchimp.
How can you raise a complaint?